Shipping Policy

Hello and welcome to Foundcute!

Our mission is to bring more happiness around the world with cute and adorable gifts. Here are some frequently asked questions on shipping and order tracking that you might find useful.

*How long does shipping take?
It usually takes 1-4 business days for your order processing (while some items may need 6-9 business days). We will send you an email if the processing time takes longer than expected. 

We provide tracked shipping worldwide. Worldwide free shipping over $49. Standard shipping costs $4.99 for 15-20 business days, the specific delivery time depends on your location.

Please note that due to the Covid-19 situation, we are expecting shipment delays and we are working hard to bring down shipping times as fast as we can. We would like to appreciate your patience during this time.


*When you place an order with us, you will receive an email confirming your purchase and another email with the tracking ID for you to track your order in real time as it speeds through the delivery network.

*What currency are the prices quoted in? 

All prices are quoted in USD.

 

*What happens if I don’t receive my order? 

Under our Refund Policy, we will issue a refund or resend for your item that does not arrive after 60 days from the shipping date. Please be assured that we will do our best to ensure that you receive your item on time, but factors outside our control (i.e., customs clearance, protests, pandemic lockdowns) may cause delays. We seek your kind understanding during this period.

 

*Where do you ship to? 

We ship to most countries worldwide including USA, Canada, UK, Germany, France, Italy, Spain, Netherlands, Australia and other countries.

 

*Do I have to pay for custom fees or VAT? (if applicable)

You are solely responsible for the payment of any customs duties and/or VAT charges for your item(s) to clear customs and enter your country for delivery. It is not possible for Foundcute to make payment for such custom duties and/or VAT charges beforehand, as these payments must be made by the importer (i.e., you) to the relevant customs authorities if requested. The shipping costs not do include any customs duties and/or VAT that may be incurred by you.

From our experience, only Scandinavian and Northern EU countries (such as Sweden and Norway) will require payment of VAT and/or administrative charges for delivery of your item. Most items going to USA, UK, Canada, Germany, France and Asia will not impose additional VAT charges on your item and in most cases are delivered as per normal.

 

*Does each item come with a tracking number? 

Yes, you will receive a tracking number when we ship out your items for you to track your item in real time. This tracking number may also be used to track your order with your local mail delivery service (i.e., USPS, Royal Mail) depending on your country and location.

 

*How long does it take to receive a tracking number? 

It takes approximately 2-5 business days to receive a tracking number for your item. The tracking numbers will be sent to your email address you used during checkout.

 

*For multi-item orders, why do my items have separate tracking numbers? 

If you have ordered multiple items from our store (for example, a stuffed toy and a pencil case), you may have noticed that we provide two separate tracking IDs for these items. This is because we may ship out your item from separate warehouses across the country depending on availability. We try our best to ship out multiple items in single packages for your convenience. Occasionally, we may also ship out items separately due to packet size restrictions in your country. In either case, you would be able to track each individual item in real time.

 

*How do I track my order using my tracking number?

To track your order in real time, just click on the tracking number sent to your email to see the delivery status of your order.

 

*How would I receive the tracking numbers? 

The tracking numbers would be sent via email to the email you used during checkout.

 

*Can I cancel or amend my order after payment? 

Please note that we generally do not allow order cancellations after payment has been made. You may however request a change in item after placing your order (e.g., if you wanted a pink notebook instead of a white one). Please contact our customer service immediately using the contact us page before we ship out your items.

 

*What kinds of payment do you accept? 

We accept PayPal, Mastercard, Visa, American Express and most credit cards. All payments are safe and secured by encryption, and your card details will not be stored.

 

*What is your refund policy? 

In accordance with our buyer protection and refund policy, we will issue a refund if you don’t receive your item or if you item is not as described. If your item arrives damaged due to delivery handling, we will replace the damaged item with no extra costs on your part. Please read the terms of our Refund Policy here.